Contact us
Email [email protected] and tell us your name, your school and what happened. A screenshot helps a lot. We reply to most messages within one business day (Monday to Friday, Eastern Time).
Frequently asked questions
How do I get an account?
Accounts are created by your school. Ask the school office to invite you using the email address you want to use. You will receive an email with a link to set your password.
I forgot my password.
On the sign-in screen at app.controlcare.io or in the app, choose "Forgot password" and follow the link sent to your email. If the email does not arrive, check your spam folder and confirm with your school which email address is on file.
I do not see my child, or I see wrong information.
Your school controls which children are linked to your account and the information in their records. Contact the school office to correct it.
I am not receiving notifications.
Make sure notifications are allowed for ControlCare in your phone settings and that you are signed in. Signing out and back in refreshes your device registration.
How do I pay an invoice?
Open the billing section in the app or follow the payment link the school sent you. Payments are processed securely by our payment partners. For questions about amounts or due dates, contact your school.
How do I delete my account?
See Delete your account for the steps and what happens to your data.
I am a school and want to use ControlCare.
Write to [email protected] and our team will get in touch to schedule a demo.
Report a security or privacy concern
If you believe someone accessed information they should not, or you found a security issue, email [email protected] right away. Please do not share the details publicly until we have had a chance to fix it.
Company
ControlCare System LLC
2101 Park Center Dr, Ste 150
Orlando, FL 32835
United States